I come through
as a guest.
We agree a window. I visit without announcing myself to your team and follow the experience from arrival to goodbye.
The evaluation / $800 introductory rate
Know what
to change
on Monday.
A fresh look at the experience you’re too close to see. A plan you can put to work with your team.
We agree the scope before we start: one location, the experience to follow, a visit window, and how admission or purchases will be handled.
See what the report looks likeFrom booking to walkthrough
About two weeks.
A useful new perspective.
The same person visits, writes the report,
and walks through
it with you.
I come through
You get a plan
with priorities.
What happened, how it felt, and what to do about it. The first three changes come first. The good parts get named, too.
We walk it
together.
Back at your place, we stand where it happened. You leave knowing what to change and how to explain it to your team.
What exactly does the price cover?
One location, an ordinary guest visit, a written report, and an on-site walkthrough of about an hour. Travel from Wilmington to Raleigh is included. We agree the experience to follow and how any admission or purchase will be handled before booking.
Will my team know you’re evaluating the visit?
We agree a visit window together. I come in as an ordinary guest without identifying the evaluation to your team, so I can see the experience your guests usually get.
How long does the process take?
Allow about two weeks from booking to walkthrough, depending on our schedules. The report follows a few days after the guest visit, and we arrange a time to go through it at your place.
Why the introductory price?
Guestcrafters is new. The first five evaluations are $800 while I put the service to work with owners who will tell me what was useful. After those five, the price is $1,200.
What if the experience is already good?
That is useful to know. The report will focus on what to protect and what might be worth adding. I follow the evidence from the visit rather than aiming for a certain number of problems.
Can you look at more than one location?
Yes. Each location gets its own visit and report. Tell me how many locations you have, and we can work out the order and schedule.
Can you help put the changes into practice?
The evaluation gives you a plan your team can run with. If you want help with the work itself, mention it when you reach out and we can discuss what is possible.
Request an evaluation
Tell me about
your place.
Tell me what you’d like to improve. I’ll reply within a day or so to talk through whether an evaluation would help.
Request an evaluationWilmington to Raleigh, NC.