I come through
as a guest.
We agree a window. I visit without announcing myself to your team and follow the experience from arrival to goodbye.
Guest experience evaluations
Make them
feel like
coming back.
Wilmington to Raleigh, NC
I visit your business as a guest, write up what works and what gets in the way, then walk through the findings with you.
For local businesses
- Food & drink
- Attractions
- Shops & studios
- Guest-facing practices
An outside perspective
See your place as a
first-time guest.
You know which door to use. Where to stand. What happens next.
A first-time guest is figuring all of that out. While you’re running the business, they’re having a different experience of it.
I come through as a guest and notice where the visit flows, where it gets awkward, and what would make it better. Then I give you a practical order for the work.
Here’s how I look at a visitDuring the visit
From finding the door
to heading home.
The main event might be great.
I look at everything around
it, too.
The visit starts before
anyone says hello.
The parking lot. The sign. The door that looks like a staff entrance. A guest is forming an impression before your team gets a chance to help.
Look for: the first place someone stops to figure things out.
Here’s how it works.
I come through
You get a plan
with priorities.
What happened, how it felt, and what to do about it. The first three changes come first. The good parts get named, too.
We walk it
together.
Back at your place, we stand where it happened. You leave knowing what to change and how to explain it to your team.
The report
A report you can
put to work.
Every finding connects a moment in the visit to something your team can do.
The report tells you what to change first, what to protect, and what might be worth adding. We work through it together, in your space.
Read the sample report
GUESTCRAFTERS / FIELD REPORTFICTIONAL EXAMPLE
Finding 01 / Arrival
The first greeting came ninety seconds late.
Both staff were busy. I stood at the counter, unsure whether anyone had seen me.
The first change
Agree who watches the door each shift. A quick acknowledgment can happen before the order.
EFFORT / A SHIFT BRIEFING
The evaluation
What’s included.
For owners who care about the details and want to know where to start.
Restaurants, escape rooms, salons, shops, studios, and practices. If people come through your door, there’s an experience worth looking at.
Everything that’s includedI handle the visit, report, and walkthrough myself.
Meet Kevin StaussRequest an evaluation
Tell me about
your place.
Tell me what you’d like to improve. I’ll reply within a day or so to talk through whether an evaluation would help.
Request an evaluationWilmington to Raleigh, NC.